We provide anime products to customers that may not have a shop or means to purchase merchandise from their favourite shows. Anime as a medium isn't as mainstream to other pop culture icons, therefore purchasing anime related products can be difficult for some, we hope this site helps with that.
We ship within 24 hours of the order being placed, However it can take up-to 48.
This depends on the shipping carrier for the product, for the US it can be 14 to 28 days, in Europe and generally outside of the US it can take 20-40 days for the product to reach its destination depending on location.
If you place an order with the wrong sized item or made a mistake with the shipping address, you can CANCEL your order and re-order. Otherwise CONTACT US Right away! We advice reviewing all details before checkout and getting in contact with us to amend any mistakes/typos as we will not be liable for any orders which have been marked as delivered with incorrect addresses provided. Either use the customer contact form on this page or send an email to the support team at firstname.lastname@example.org and the team will do what they can to get your changes amended before your order is shipped.
If you cancelled your order before it has been processed, you should expect your refund to take approximately 5-10 business days to appear in your account. Please note that processing times can vary between banks.
We ship all around the world with a few exceptions, like UAE. But please be aware depending on your region, the shipping delivery times will change accordingly.
If you find that your product is damaged, missing or not satisfactory, Please contact email@example.com. We will gladly issue you a refund after investigating the issue. Please provide details and photos and refer to our Refund Policy page.
Once you have completed your shopping basket click "Check out", you will be presented a 'discount' box on the right-hand side. Enter your discount code, once you have, click "Apply". Your total amount will be updated to reflect the discount code used. Now press "Complete my purchase". You cannot enter coupon codes if you combined with other discount codes. If paying by Paypal, go through the sign-in process and wait till you are on the "Check out" page.
Please contact us or email firstname.lastname@example.org detailing the product you have purchased, the estimated dates of arrival and your order number. We will take it from there and respond to your case.